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Find quick answers to common questions about our products, services, orders and more.
Quick Help Categories
Choose a topic below to find the information you need.
Products & Availability
Stock, brands and what we carry.
6 questions
Ordering & Payment
How to order and how to pay.
6 questions
Delivery & Collection
Getting your order to your farm.
5 questions
Animal Health Products
Livestock health, feeds and supplements.
5 questions
Crop & Farm Inputs
Fertilizer, crop protection and equipment.
6 questions
Bulk Orders
Supply for cooperatives and farmer groups.
5 questions
General Support
Contact, hours, location and help.
6 questions
Popular Questions
Find answers to the questions our customers ask most often.
How do I place an order?
Browse the products on our Shop page, then message us on WhatsApp or call 0719 177 329 to confirm the current price and availability of what you need. Once that is agreed, you can collect at our counter or arrange delivery. There is no automatic online checkout — every order is confirmed with our team first.
What payment methods do you accept?
M-Pesa is the payment method currently enabled on our website. For purchases at the counter, please confirm the available payment options with our team when you place your order.
Do you offer delivery or can I collect my order?
Both. You are welcome to collect at our counter during opening hours, or we can arrange delivery. We deliver across West Pokot as standard and can arrange courier delivery further afield for larger orders. Delivery is arranged when you order at the counter or by phone.
How can I check if a product is in stock?
Each product page on our Shop shows its current stock status. Because stock moves as farmers buy, we recommend calling or sending a WhatsApp message to 0719 177 329 to confirm availability before you travel to the shop.
Do you offer bulk discounts for farmer groups?
We work with cooperatives and farmer groups to coordinate supply and support for larger orders. Get in touch with details of your group and what you need, and our team will discuss the arrangements with you.
How do I choose the right animal health product?
Describe the animal, the symptoms you are seeing and anything you have already tried, and our team will help you identify suitable products from what we stock. We can point you to appropriate options, but we do not diagnose animals — for anything needing a diagnosis or treatment plan, seek appropriate professional guidance.
Where can I find product usage instructions?
Always follow the manufacturer’s product label, which carries the official instructions for that item. For anything requiring specific guidance, contact our team or seek appropriate professional advice.
Are your products genuine?
Yes. We stock products from genuine, licensed sources and established manufacturers, so you can be confident in what you buy. If you ever have a concern about an item, contact our team and we will look into it with you.
Can you advise on the best products for my farm?
Yes. Describe your crops or livestock, the size of your farm and the problem you are trying to solve, and our team will recommend suitable products that we actually stock. Call, WhatsApp or come in and talk to us.
How can I contact your team?
Call 0719 177 329, message us on WhatsApp at 0719 177 329 or 0705 924 041, or email projecttrinite@gmail.com. You are also welcome to visit us in West Pokot — see our Contact page for details.
Still Need Help?
Our team is here to assist you. Get in touch through any of the channels below.
Call Us
0719 177 329
WhatsApp Us
0719 177 329 · 0705 924 041
Email Us
projecttrinite@gmail.com
Visit Our Agrovet
West Pokot, Kenya · Mon–Sat 8:00 AM–6:00 PM
Looking for Farming Knowledge?
Visit our Knowledge Hub for practical guides, tips and resources to help you get the most from your farm.
More Questions by Topic
Explore FAQs by category to find detailed information.
Products & Availability
6 questions
How can I check if a product is in stock?
Each product page on our Shop shows its current stock status. Because stock moves as farmers buy, we recommend calling or sending a WhatsApp message to 0719 177 329 to confirm availability before you travel to the shop.
Are your products genuine?
Yes. We stock products from genuine, licensed sources and established manufacturers, so you can be confident in what you buy. If you ever have a concern about an item, contact our team and we will look into it with you.
What kinds of products do you stock?
We stock animal health products, livestock feeds and supplements, crop protection products, fertilizers, and farm equipment such as sprayers and weighing scales. You can browse the full range on our Shop page.
Why don’t I see prices on the website?
Prices move with supplier costs and pack sizes, so we confirm them directly with you rather than publishing figures that may be out of date. Message us on WhatsApp or call and we will give you the current price for the item and quantity you need.
Can you order in a product you do not currently stock?
Often, yes. Tell our team what you are looking for and they will let you know whether we can source it for you and roughly how long it is likely to take.
Where can I find product usage instructions?
Always follow the manufacturer’s product label, which carries the official instructions for that item. For anything requiring specific guidance, contact our team or seek appropriate professional advice.
Ordering & Payment
6 questions
How do I place an order?
Browse the products on our Shop page, then message us on WhatsApp or call 0719 177 329 to confirm the current price and availability of what you need. Once that is agreed, you can collect at our counter or arrange delivery. There is no automatic online checkout — every order is confirmed with our team first.
What payment methods do you accept?
M-Pesa is the payment method currently enabled on our website. For purchases at the counter, please confirm the available payment options with our team when you place your order.
Do I need an account to order?
No. You can order simply by calling or messaging us on WhatsApp — no online account or registration is needed.
Can I order by phone or WhatsApp instead of the website?
Yes, and many of our customers do. Call or WhatsApp 0719 177 329 (or WhatsApp 0705 924 041) with a list of what you need, and our team will confirm prices, availability and how you would like to receive the order.
Will I get a receipt for my purchase?
Yes — ask our team at the counter or when your order is arranged, and they will provide a receipt for your purchase.
Something is not right with my order — what should I do?
Contact our team as soon as you can by phone, WhatsApp or in person and explain what happened. We will discuss the issue with you and work out the best way forward.
Delivery & Collection
5 questions
Do you offer delivery or can I collect my order?
Both. You are welcome to collect at our counter during opening hours, or we can arrange delivery. We deliver across West Pokot as standard and can arrange courier delivery further afield for larger orders. Delivery is arranged when you order at the counter or by phone.
How is delivery arranged?
Delivery is arranged directly with our team. When you order at the counter or by phone, tell us where the order needs to go and we will agree the arrangements with you at that point.
Do you deliver outside West Pokot?
We deliver across West Pokot as standard and can arrange courier delivery further afield for larger orders. Speak to our team about where you are and what you need.
When can I collect my order?
Our counter is open Monday to Saturday, 8:00 AM to 6:00 PM, and we are closed on Sundays. It helps to call ahead on 0719 177 329 so we can have your items ready for you.
Where are you located?
We are based in West Pokot, Kenya. For directions or to arrange a visit, call 0719 177 329 or see our Contact page.
Animal Health Products
5 questions
How do I choose the right animal health product?
Describe the animal, the symptoms you are seeing and anything you have already tried, and our team will help you identify suitable products from what we stock. We can point you to appropriate options, but we do not diagnose animals — for anything needing a diagnosis or treatment plan, seek appropriate professional guidance.
What animal health products do you stock?
Our range includes dewormers and drenches, injectables, liver tonics, multivitamins and mineral supplements, and feed supplements for cattle, goats, poultry and pigs. Browse the Shop page to see what is currently listed.
Can you tell me the dose for a veterinary product?
Always follow the manufacturer’s product label and seek appropriate professional guidance when needed. We do not provide dosing instructions over the phone or online.
Do you stock feeds and supplements as well as medicines?
Yes. Alongside animal health products we stock livestock feeds, mineral supplements and tonics. Tell our team about your animals and what you are trying to achieve, and they will suggest suitable items from what we have in stock.
How should veterinary products be stored and handled?
Always follow the manufacturer’s product label, which sets out the correct storage and handling for that product, and seek appropriate professional guidance when needed.
Crop & Farm Inputs
6 questions
What crop inputs do you stock?
We stock fertilizers and foliar feeds, herbicides, fungicides and insecticides, plus farm equipment such as knapsack sprayers, sprayer wands and weighing scales. The Shop page lists what we currently carry.
Which fertilizer should I use on my crop?
It depends on your crop, your soil and the stage of growth. Tell our team what you are growing and what you are trying to achieve, and they will recommend suitable products from our stock. Our Knowledge Hub also has practical guides on soil health and choosing fertilizer.
Can you advise on the best products for my farm?
Yes. Describe your crops or livestock, the size of your farm and the problem you are trying to solve, and our team will recommend suitable products that we actually stock. Call, WhatsApp or come in and talk to us.
What application rate should I use for a crop chemical?
Always follow the manufacturer’s product label and seek appropriate professional guidance when needed. We do not provide application rates or spray intervals ourselves.
Do you stock spraying and farm equipment?
Yes — we carry knapsack sprayers, sprayer wands and lances, weighing scales and other practical farm equipment. Check the Shop page or ask our team what is currently available.
Where can I learn more about crop and soil management?
Our Farmer Knowledge Hub has practical, plain-language guides on soil health, fertilizer choice, pest protection and seasonal planning. Visit the Farmer Resources page to read them.
Bulk Orders
5 questions
Do you offer bulk discounts for farmer groups?
We work with cooperatives and farmer groups to coordinate supply and support for larger orders. Get in touch with details of your group and what you need, and our team will discuss the arrangements with you.
Can you supply a cooperative or farmer group?
Yes. We regularly support cooperatives and farmer groups with coordinated supply for larger orders. Contact our team to talk through quantities, timing and how the order should be delivered.
How do I request a quote for a large order?
Send us a list of the products and quantities you need on WhatsApp (0719 177 329), by email (projecttrinite@gmail.com) or by phone, and our team will come back to you with prices and availability.
Can you deliver a bulk order to my group?
We deliver across West Pokot as standard and can arrange courier delivery further afield for larger orders. Delivery is arranged when you order at the counter or by phone.
How much notice do you need for a bulk order?
It depends on the products and quantities involved. Contact our team early with your list so they can confirm what is in stock and what needs to be sourced for you.
General Support
6 questions
How can I contact your team?
Call 0719 177 329, message us on WhatsApp at 0719 177 329 or 0705 924 041, or email projecttrinite@gmail.com. You are also welcome to visit us in West Pokot — see our Contact page for details.
What are your opening hours?
We are open Monday to Saturday, 8:00 AM to 6:00 PM, and closed on Sundays.
Where is Trinite Agrovet based?
We are based in West Pokot, Kenya, serving farmers across the county. Visit our Contact page to get in touch or arrange a visit.
Do you offer advice as well as products?
Yes. Our team is happy to talk through what you are trying to achieve on your farm and point you to suitable products we stock. For anything needing a specialist diagnosis or a formal treatment plan, we will suggest you seek appropriate professional guidance.
Can I visit the shop without an appointment?
Yes — just come by during our opening hours, Monday to Saturday, 8:00 AM to 6:00 PM. If you need a specific item, it is worth calling ahead so we can check stock for you.
Do you have a returns or refund policy?
We do not have a published returns policy on the website at present. If there is any issue with an order, contact our team by phone, WhatsApp or in person and we will discuss it with you.
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